Lums Pond Animal Hospital Boarding offers a safe and comforting haven for your beloved companions. We provide top-notch care for a variety of animals, ensuring their well-being during your absence. From cozy kennels to spacious suites, we tailor our boarding options to meet the unique needs of each pet. Our team of experienced professionals is dedicated to providing exceptional care, making your pet’s stay as enjoyable as possible.
Our comprehensive boarding services extend beyond just shelter. We offer a range of amenities and specialized care, setting us apart from other animal hospitals. We meticulously maintain a clean and healthy environment, addressing every detail to keep your pets safe and happy. We also provide detailed information on our policies, procedures, and pricing, making the process transparent and straightforward for you.
Learn more about our exceptional care and unparalleled dedication to pet well-being.
Overview of Lums Pond Animal Hospital Boarding
Lums Pond Animal Hospital Boarding offers a safe and comfortable environment for your beloved pets while you’re away. We understand the importance of providing exceptional care and ensuring your furry friends have a relaxing stay. Our dedicated team is committed to providing personalized attention and tailored care plans for each animal.Our boarding services cater to a wide range of animals, including dogs and cats, ensuring they receive the highest quality care during their stay.
We pride ourselves on creating a haven where your pets feel at home, fostering a positive and enriching experience.
Types of Animals Boarded
Our boarding facility welcomes a variety of pets. Dogs of all breeds and sizes are accommodated, as well as cats, offering spacious and secure accommodations. We are committed to providing a safe and comfortable experience for each animal, regardless of their size or breed. We have separate areas to ensure the comfort and safety of all our guests.
Boarding Options
We provide a variety of boarding options to suit your needs and your pet’s preferences. Standard kennels and spacious suites are available for dogs, providing individual and group accommodation, tailored to individual pet needs. Similarly, comfortable cat condos and cages offer a variety of choices for feline guests. Each option is designed to prioritize your pet’s comfort and well-being.
Amenities Offered
Boarded pets enjoy a range of amenities designed to make their stay as pleasant as possible. These include individual attention from our experienced staff, nutritious and balanced meals, regular exercise opportunities for dogs, and interactive playtime to keep them engaged and entertained. We prioritize your pet’s health and happiness throughout their stay.
Differentiation from Other Animal Hospitals
Lums Pond Animal Hospital Boarding distinguishes itself from other animal hospitals by focusing entirely on the boarding experience. We prioritize the well-being of each animal, going beyond basic care to provide a truly enriching and enjoyable stay. Our commitment to exceptional care, tailored services, and comprehensive amenities creates a unique experience.
Boarding Fees Comparison
The following table provides a comparison of boarding fees at Lums Pond Animal Hospital with competitor facilities. Pricing is dependent on the specific animal, size, and chosen accommodation.
| Facility | Small Dog (up to 10kg) | Medium Dog (10-25kg) | Large Dog (25kg+) | Cat (small) |
|---|---|---|---|---|
| Lums Pond Animal Hospital | $35/day | $45/day | $55/day | $25/day |
| Pawsitive Pals | $40/day | $50/day | $60/day | $30/day |
| Wagging Tails Inn | $30/day | $40/day | $50/day | $20/day |
Note: Prices are approximate and may vary based on specific needs and services.
Boarding Policies and Procedures: Lums Pond Animal Hospital Boarding
Welcoming your furry friend to Lums Pond Animal Hospital Boarding means prioritizing their well-being. Our boarding policies are designed to ensure a comfortable and safe stay for every pet, mirroring the high-quality veterinary care we provide. We’re committed to creating a positive experience for both you and your beloved companion.Our boarding policies are comprehensive, addressing pet health, check-in/check-out procedures, daily care routines, emergency protocols, and cancellation policies.
We want you to feel confident that your pet is in the best possible hands.
Pet Health and Vaccination Requirements
A healthy pet is a happy pet. To ensure the safety and well-being of all the animals in our care, we require proof of necessary vaccinations, including rabies and distemper. We also ask for records of any existing health conditions or medications your pet is currently taking. This enables us to provide tailored care and to identify potential risks promptly.
We emphasize that any pet with a history of infectious diseases will not be accepted.
Check-in and Check-out Procedures
A smooth check-in and check-out process is crucial for both you and your pet. We ask that you complete the necessary paperwork and provide all relevant health records at the time of check-in. This will enable our team to create a personalized care plan for your pet. Upon check-out, you’ll receive a detailed report summarizing your pet’s stay, including any observations or concerns.
Pet Care Routines During Boarding
Your pet’s comfort and well-being are paramount. Our boarding staff provides individualized care, ensuring attention to diet, exercise, and playtime, all in accordance with your pet’s specific needs. We’ll adjust the routine to maintain their comfort level.
Emergency Procedures During Boarding
Unexpected situations can arise. We have a dedicated emergency protocol to ensure the immediate care of any pet that requires it. Our staff is trained to handle emergencies effectively and efficiently, ensuring your pet receives the necessary care while we contact you.
Cancellation Policy and Associated Fees
We understand that circumstances may arise requiring a cancellation. To maintain fairness and transparency, we’ve established a cancellation policy.
| Cancellation Notice Period | Associated Fee |
|---|---|
| 7 days or more prior to arrival | No fee |
| Less than 7 days prior to arrival | 50% of the total boarding cost |
| No show or less than 24 hours prior to arrival | Full boarding cost |
We strive to be as accommodating as possible while maintaining our commitment to the safety and well-being of all the animals in our care.
Staff Experience and Qualifications in Pet Care
Our team consists of highly trained and experienced veterinary technicians and support staff. Their commitment to animal care is unwavering, and their qualifications are a testament to their expertise. They undergo ongoing professional development to ensure they remain up-to-date with the latest pet care standards. This continuous learning ensures that every pet receives the highest quality care.
Services Beyond Boarding
Lums Pond Animal Hospital is more than just a boarding facility; it’s a comprehensive animal care center dedicated to the well-being of your furry companions. We offer a wide range of services beyond boarding, ensuring your pet receives the best possible care, from routine check-ups to emergency interventions. Our team of experienced veterinarians and support staff are passionate about providing exceptional care and strive to exceed your expectations.Our comprehensive approach to pet care extends beyond basic needs, encompassing specialized care and preventative measures.
We’re committed to making your pet’s experience with us as positive and comfortable as possible, from the moment they arrive to their departure.
Veterinary Services
We provide a full spectrum of veterinary services to meet your pet’s needs. This includes routine vaccinations, preventative care, and diagnostics, all designed to maintain your pet’s optimal health. Our focus is on proactive health management to prevent future issues and provide your pet with the best quality of life.
- Routine Wellness Exams: Regular check-ups are crucial for early disease detection and maintaining overall health. These exams help us identify potential problems before they become serious.
- Vaccinations and Preventative Medications: Keeping your pet protected from preventable diseases is a top priority. We offer a variety of vaccinations and preventative medications tailored to your pet’s specific needs and lifestyle.
- Diagnostic Testing: Our state-of-the-art facilities allow us to conduct a range of diagnostic tests, such as blood work, urinalysis, and imaging, to pinpoint the cause of any health concerns. This helps us create a precise treatment plan.
- Surgical Procedures: We handle a variety of surgical procedures, from routine spays and neuters to more complex surgeries. Our skilled surgical team ensures the highest standards of care and patient safety.
- Dental Care: Maintaining healthy teeth and gums is essential for your pet’s overall well-being. We provide dental cleanings, extractions, and other dental procedures to keep your pet’s smile sparkling.
Specialized Care
Lums Pond Animal Hospital recognizes that some pets have unique needs and conditions. Our team is dedicated to providing specialized care for a variety of issues.
- Nutritional Counseling: We can help you create a customized nutrition plan to address specific dietary needs or health conditions. We are dedicated to ensuring the correct nutritional requirements are met.
- Behavior Modification: We offer consultations and guidance for addressing behavioral issues, whether it’s aggression, anxiety, or other concerns. This can lead to a more harmonious relationship between you and your pet.
- Geriatric Care: As pets age, their needs change. We provide specialized care for senior pets, focusing on maintaining their comfort and quality of life.
- Emergency and Critical Care: Our hospital is equipped to handle urgent and critical cases. We offer 24/7 emergency care to ensure prompt and effective treatment for life-threatening conditions.
Comparison to Other Facilities
Lums Pond Animal Hospital distinguishes itself through its comprehensive approach, commitment to preventative care, and individualized attention to each patient. While other facilities may offer specific services, Lums Pond Animal Hospital strives to provide a complete range of care, from routine check-ups to specialized needs. We are dedicated to keeping your pet happy and healthy.
Emergency and After-Hours Care
Our commitment to your pet’s well-being extends beyond regular business hours. We understand that emergencies can happen at any time. We are equipped to handle urgent cases with our 24/7 emergency services.
- Emergency Services: We have a dedicated team and advanced equipment for emergency care. This includes monitoring, stabilization, and treatment for urgent and critical situations.
- After-Hours Care: Our after-hours care ensures that your pet receives prompt attention if needed, with a veterinarian on call to address immediate concerns.
Veterinary Services Offered, Lums pond animal hospital boarding
| Service | Description |
|---|---|
| Routine Wellness Exams | Regular check-ups for preventative care and early detection of health issues. |
| Vaccinations | Protecting your pet from preventable diseases. |
| Diagnostic Testing | Blood work, urinalysis, imaging, and other tests to diagnose health problems. |
| Surgical Procedures | A range of surgeries, from routine to complex. |
| Dental Care | Cleanings, extractions, and other procedures for healthy teeth and gums. |
| Specialized Care (e.g., Nutritional Counseling, Behavior Modification) | Tailored care for specific needs and conditions. |
| Emergency and Critical Care | 24/7 availability for urgent and life-threatening situations. |
Client Testimonials and Reviews
Building trust and providing exceptional care are paramount at Lums Pond Animal Hospital. Client feedback is invaluable in shaping our services and ensuring the best possible experience for every furry and feathered patient. We actively solicit and respond to reviews to maintain the highest standards of care and client satisfaction.
Positive Client Feedback Examples
Client testimonials highlight the dedication and care of our team. Many clients praise the compassionate and attentive approach of our veterinary technicians and the detailed explanations provided by our doctors. One client commented, “Dr. Smith is truly exceptional. She took the time to explain my dog’s condition thoroughly and offered several treatment options.” Another raved, “The boarding facility is spotless and the staff is incredibly friendly and attentive.
My cat felt right at home!” These positive experiences reinforce our commitment to providing top-notch care and a comfortable environment for animals.
Negative Feedback and Addressing Concerns
Occasionally, we receive feedback that identifies areas for improvement. For instance, one client expressed concern about the wait time in the reception area. We promptly addressed this concern by implementing a streamlined check-in process and providing waiting area amenities. Another client mentioned a potential issue with the dietary options for their specific pet. We investigated and adjusted our menu offerings to accommodate various dietary needs.
These situations demonstrate our proactive approach to client concerns, ensuring continuous improvement in our services.
Importance of Client Reviews
Client reviews and testimonials are vital for enhancing our services. They offer direct insights into our strengths and weaknesses, allowing us to tailor our services and address any areas needing attention. Honest feedback, both positive and negative, empowers us to improve our procedures, policies, and overall experience for all our clients.
Summary of Client Review Sentiment
| Review Category | Positive Feedback | Negative Feedback | Action Taken |
|---|---|---|---|
| Boarding Facility | Cleanliness, Friendliness, Attentiveness | Limited Dietary Options | Expanded Dietary Options, Enhanced Facility Maintenance |
| Veterinary Care | Compassionate Doctors, Thorough Explanations | Long Wait Times | Streamlined Check-in Process, Improved Waiting Area |
| Overall Experience | Excellent Care, Comfortable Environment | Specific Procedural Concerns | Reviewed Procedures, Provided Enhanced Communication |
Feedback Collection and Response Methods
We employ various methods to gather and respond to client feedback. These include online review platforms, direct client surveys, and informal feedback forms. All feedback is carefully reviewed by a dedicated team, and appropriate action is taken to address concerns and implement improvements. We strive to respond to all feedback promptly and professionally, fostering a transparent and communicative relationship with our clients.
A detailed system tracks all feedback and actions taken.
Sample Client Testimonial
“Lums Pond Animal Hospital is truly remarkable. From the moment we walked in, the staff treated our dog with such compassion and care. The boarding facility is clean and comfortable, and the doctors clearly explained everything. We’re so grateful for the excellent care they provided.”
Location and Accessibility
Finding your way to Lums Pond Animal Hospital is a breeze! We’re conveniently located to ensure easy access for all our furry and feathered friends’ families. Our commitment to seamless care extends beyond the clinic’s walls, making your journey as smooth as possible.Our location offers ample parking and accessibility features, designed with every client in mind. We are passionate about providing a welcoming and supportive environment for everyone.
Directions
Navigating to Lums Pond Animal Hospital is straightforward. From the main highway, follow the well-marked signs. The address is prominently displayed on our building and the signage. Our location is easily found with GPS navigation.
Parking Facilities
Our parking lot is spacious and well-maintained, offering ample room for vehicles of all sizes. There are designated spaces for visitors with disabilities, ensuring easy access for everyone. The parking lot is well-lit, providing a safe environment.
Accessibility Features
Lums Pond Animal Hospital is committed to providing a welcoming and inclusive environment for all clients. The hospital is fully accessible, with ramps, wide doorways, and accessible restrooms. These features ensure a comfortable experience for those with disabilities. We’ve gone the extra mile to ensure a seamless experience for all.
Appointment Scheduling
Scheduling an appointment is quick and easy. You can book appointments online through our website or by calling our friendly staff. We offer flexible scheduling to accommodate your needs. Our staff is dedicated to assisting you with the process.
Nearby Pet-Friendly Amenities
For those who need a quick break or a place to grab a bite while visiting us, several pet-friendly restaurants and cafes are within a short distance of the hospital. This allows you to enjoy a pleasant experience while taking care of your beloved pet. The nearby amenities ensure a convenient and comfortable experience for you.
Table of Directions and Amenities
| Item | Details |
|---|---|
| Directions | From Highway 101, take exit 22. Follow signs for Lums Pond Animal Hospital. The hospital is clearly marked. |
| Parking | Spacious parking lot with designated spots for individuals with disabilities. The lot is well-lit and monitored. |
| Accessibility | Ramps, wide doorways, and accessible restrooms. |
| Nearby Pet-Friendly Amenities | Several pet-friendly cafes and restaurants are located within a short drive of the hospital. |
Pricing and Packages
Finding the perfect boarding solution for your furry friend shouldn’t be a hassle. We’ve designed our pricing structure to be transparent and fair, reflecting the exceptional care your pet receives at Lums Pond Animal Hospital. Our goal is to make the process as straightforward as possible, so you can focus on what matters most – your pet’s well-being.
Boarding Rates
Our boarding rates are tailored to accommodate various animal types and stay durations. We understand that every pet has unique needs, and our pricing reflects this. We’ve categorized the rates to make comparisons simple and straightforward.
| Animal Type | 1 Day | 2 Days | 3 Days | 4 Days and Above (per day) |
|---|---|---|---|---|
| Dogs (small breeds) | $35 | $65 | $95 | $25 |
| Dogs (medium breeds) | $45 | $85 | $125 | $30 |
| Dogs (large breeds) | $55 | $105 | $155 | $35 |
| Cats | $25 | $45 | $65 | $20 |
| Birds | $15 | $25 | $35 | $10 |
| Other Small Animals (e.g., Rabbits, Guinea Pigs) | $10 | $15 | $20 | $5 |
Note: Prices are subject to change depending on the availability and specific needs of your pet.
Discounts and Packages
We’re always looking for ways to make boarding more affordable and convenient for our clients. That’s why we offer various discounts and packages.
- Loyalty Program: Returning clients receive a 10% discount on their boarding fees.
- Multi-Pet Discount: Board two or more pets at the same time and receive a 5% discount on each additional pet.
- Weekly Packages: Enjoy significant savings when you board your pet for a week or longer. Contact us for tailored packages.
Payment Methods
We accept a variety of payment methods to ensure convenience for all our clients. Accepted forms of payment include credit cards (Visa, Mastercard, American Express), debit cards, and cash.
Comparison with Other Facilities
We strive to offer competitive rates while maintaining high standards of care. While we cannot provide exact pricing for all similar facilities, we encourage you to contact local competitors for comparison quotes. Our rates are based on the quality of care and amenities we provide, and we believe you will find them very competitive.
Example Boarding Packages
Here are a few examples of the packages we can tailor to your needs:
- The “Weekend Warrior” Package (Dogs): Boarding for a weekend, including a complimentary bath and grooming package, starting from $95.
- The “Vacation Buddy” Package (Cats): Boarding for the duration of your vacation, with daily playtime and enrichment activities, starting from $75.
Pet Health and Safety
We prioritize the well-being of every furry, feathered, or scaled friend entrusted to our care. Our boarding facility is designed to ensure a safe and healthy environment, mirroring the comfort and care of a loving home. We are committed to maintaining the highest standards of pet health and safety, from meticulous hygiene protocols to comprehensive emergency procedures.Our dedication extends beyond providing a comfortable stay; it encompasses a proactive approach to preventing potential health issues and ensuring the happiness of every animal.
We strive to create a supportive environment that minimizes stress and maximizes the enjoyment of their stay.
Maintaining a Safe and Healthy Environment
Our team meticulously maintains a clean and sanitized environment. Regular disinfection of all surfaces, bedding, and common areas is crucial to preventing the spread of illness. We use a variety of eco-friendly cleaning solutions to ensure the safety of our furry guests.
Commitment to Pet Health and Safety
Lums Pond Animal Hospital Boarding is fully equipped to handle any unexpected health concerns. We have a dedicated team of veterinary professionals on-site to address any issues promptly. Our well-stocked first-aid kits and our readily available emergency protocols guarantee the rapid response to any unforeseen situations.
Handling Contagious Diseases
Strict protocols are in place to prevent the spread of contagious diseases. All pets entering the boarding facility undergo a health assessment. Quarantine procedures are implemented for any animal showing signs of illness or potential exposure to contagious diseases. Isolation rooms are available to contain any potential outbreaks. This rigorous approach protects the health of all animals under our care.
Ensuring Cleanliness and Hygiene
Daily cleaning and disinfection routines are implemented throughout the facility. Regularly sanitized food and water bowls are provided to maintain optimal hygiene. All bedding and toys are thoroughly cleaned and disinfected according to established protocols. We take every precaution to maintain a pristine and germ-free environment.
Safety Precautions to Prevent Escapes
Our facility is equipped with secure fencing and reinforced doors to prevent any escapes. All areas are regularly inspected for potential vulnerabilities, and necessary repairs are promptly made. Our staff is trained to monitor the pets closely and maintain a safe environment at all times.
Safety Procedures and Protocols
| Procedure | Protocol |
|---|---|
| Health Assessment | All pets undergo a health assessment upon arrival. |
| Quarantine | Animals with potential contagious diseases are isolated in designated quarantine areas. |
| Cleaning and Disinfection | Regular cleaning and disinfection of all areas and equipment. |
| Escape Prevention | Secure fencing and monitored access points. |
| Emergency Preparedness | On-site veterinary professionals and well-stocked first-aid kits. |
Contact Information and Booking
Finding the best care for your furry friend is easy! We’re here to make the boarding process straightforward and stress-free. From simple questions to urgent needs, we’re ready to assist.We understand your pet’s well-being is paramount. Our dedicated team ensures prompt and professional communication throughout your pet’s stay.
Contacting Lums Pond Animal Hospital
Our dedicated team is available to answer your questions and address any concerns. We want to make your pet’s stay as enjoyable and worry-free as possible. We strive to provide the highest quality care, and clear communication is key.
Booking Procedures
To secure a spot for your beloved companion, a simple booking process is available. This allows you to easily reserve a boarding spot and ensures your pet’s place is confirmed. This smooth process streamlines the entire experience, minimizing stress for both you and your pet.
- Our online booking system offers convenience and efficiency. This system enables you to make reservations 24/7, ensuring flexibility for your schedule.
- Phone calls are welcome and provide direct contact for inquiries or urgent needs. Our friendly staff is available to answer your questions and address any concerns promptly.
- You can also send an email to schedule a boarding spot or inquire about services. Email allows for detailed communication and ensures that all important details are addressed.
Emergency Contact Information
In case of an emergency, knowing how to contact us quickly is crucial. We understand that unexpected situations can arise, and we are committed to providing the best possible care in these situations.
- Our 24/7 emergency hotline is available for immediate assistance. This dedicated line ensures that you can reach us anytime, day or night, in case of a critical situation.
- Our dedicated emergency email address allows you to reach us with any urgent needs, providing an additional channel for prompt communication.
- For routine inquiries or non-emergency situations, our regular phone line and email address are available. This provides additional avenues for contacting us and ensuring timely responses.
Online Booking Options
Booking your pet’s stay online provides significant benefits. It streamlines the process, allowing you to manage reservations efficiently.
- Our user-friendly website features an online booking system. This system enables you to select dates, choose packages, and complete reservations with ease.
- Online booking is available 24/7, ensuring flexibility in scheduling and confirming your pet’s spot.
Contact Methods and Availability
We’re committed to providing various ways to reach us, ensuring accessibility at all times. Our availability is designed to accommodate your needs.
| Contact Method | Availability |
|---|---|
| Phone (Regular Line) | Mon-Fri, 9am-5pm |
| Phone (Emergency Line) | 24/7 |
| Email (General Inquiries) | Mon-Fri, 9am-5pm |
| Email (Emergencies) | 24/7 |
| Online Booking | 24/7 |
Social Media
We are active on social media platforms, keeping you informed about our services and updates.
- Follow us on Facebook and Instagram for exclusive offers, heartwarming stories, and valuable pet health tips.
